How We Can Be Of Service

Players who offer superior value propositions in any sector can expect to reap the harvest of market share growth. Irrespective of the algorithm for competition, companies must consider their resources costs and effectiveness, the customer segments and attitudes, the regulations of the sector that impact competition, the information management and application of technology. The importance of telecommunications in all this, cannot be overstated.

Companies who can do better with the use of their telecommunications dollars will inevitably gain contribution to their competitive advantage. It is a significant cost in every company and how that translates into corporate value needs to be understood and managed well.

The telecommunications sector continues to advance the application of science and technology in a way that not only effects the way we live (e.g. mobility and the internet) but directly impacts the effectiveness of time and labour. Creating the advantage in your business requires attention to the matching of the corporate objectives to the competitive availability of products and services. Leading companies will assess the use of the technology to create quality based perceptions in efficiency and service.

Over the past 12 years Michael Boyle & Associates have worked with clients to create a larger contribution from telecommunications investment for the business by:

• Re evaluation of the needs of the company for products and services and enabling the establishment of better infrastructure and facilities for lower costs.
• Recovering expenditure from excessive payments for past services.
• Building company specific strategies and plans for telecommunications application development.
• Establishment of effective administration processes to manage telecommunications investment and costs.
• Building rich supplier relationships to minimize costs and maximize benefits from industry advances.

"A series of Aberdeen benchmark studies has revealed that telecommunications expenditures are uncontrolled and under leveraged in most organisations" Aberdeen Group Inc

 "12%  to 20 % of telecom charges are in error, and 85 % of the errors are in the carriers favour"
Eric Goodness Gartner Analyst ref. the Nth. American Market.

VALUE BASED COMPETITIVE ADVANTAGE
Two strengths underline the growing power of value players.

1st - Impressive cost advantage. &
2nd - Perception of the quality offered.

To compete with value based rivals incumbents must use the perennial routes to success: costs, differentiation and pricing...
McKinsey quarterly March 2006